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October 30, 2024
Data entry can be a real drag for salespeople. The time they spend on administrative tasks is time away from customer interactions. But that data is vital.
It’s important to capture customer orders, quotes, needs, and more. Lead and sales reporting help sales managers know where to direct their attention. Analytics also help drive more efficient ways of closing the deal.
Microsoft has taken up the mantle of this challenge. It is about to launch a new digital experience for sales teams. Microsoft Viva Sales is part of the “Viva” line of applications. These include things like Viva Insights for improved staff wellbeing. As well as Viva Learning for staff development.
The Viva apps natively integrate with MS Teams and the Microsoft 365 ecosystem. They include automation designed to eliminate boring tasks and enable more work engagement.
Viva Sales is a “CRM helper” application. We’ll go through some of themost asked questions about the app, its features, and when you can get it.
Viva Sales is an application that will provide sales and lead insights.These insights populate throughout Office 365 and Microsoft Teams. The focus of the app is to cut unnecessary manual entry to give sellers more time to sell.
Viva Sales is NOT going to replace your normal CRM platform. Instead, it connects to your CRM and other sales-related apps. It leverages the data from these connections. This makes it easier for sales people to get the prospect data they need to enable their work.
Sales people spend approximately 34% of their time on administrative tasks.
Some of the core advantages of Viva Sales are:
Microsoft Viva Sales provides sales-specific insights throughout the various M365 applications. Salespeople natively see important customer details, wherever they are. Including in their Outlook Calendar or when in their Microsoft or non-Microsoft CRM.
Tagging is also known as using someone’s “@name” to get their attention. Tagging is a popular software integration used throughout many cloud-based apps. It’s also used within Microsoft 365.
Salespeople can use the familiar tagging function. They can use it to capture data from another M365 application for a prospect or customer. This includes adding someone to a list of customers by using a tag for their Viva Sales name. The system will capture the contextual information on the lead or customer.
Viva Sales makes it easier than ever to collaborate with your team on a sales prospect or customer. You don’t have to chase down information to copy/paste into a message. Use that tagging functionto populate lead information from Viva Sales in seconds.
You can also easily edit or open a lead/customer record. No need to lookfor and open another app. The process gets you where you need to go in as few clicks as possible.
One thing that customers and salespeople hate is a lack of understanding. For example, when a salesperson doesn't know about a recent customer interaction.
This can happen when company communication systems store data from different sources separately. Such as phone call messages being in one place and a customer’s website chat session being in another.
Viva Sales brings all that customer engagement data together into a single view. This allows the salesperson to see call summaries and capture call action items.
Salespeople that prefer an Excel view of their contact list can get thisfrom Viva Sales. Download lead and customer lists. Customize the application per the organization’s needs.
Microsoft has announced that Viva Sales will be “coming in Q4 2022.” There is no exact date for the launch yet, but you can be sure that we will keep an eye on this!
In the meantime, you can watch a video explaining the application on Microsoft’s site here.
Microsoft built the Viva suite of digital experience apps forproductivity. These apps help employees find information faster, feel more connected, and work more productively.
Now is the perfect time to explore those that have already launched andget ready for Viva Sales.
Contact Klearnet today for a free consultation to improve your team’s digital experience.
Article used with permission from The Technology Press.
