Pricing
Three plans. Per-user pricing. Enterprise-grade security in every tier. Compare inclusions below and know exactly what you’ll pay before you talk to us.
From $129 per user/month No hourly billing surprises Security built in, not bolted on
Choose the plan that fits your needs. All plans include essential features to get you started, with options to scale as you grow. No hidden fees and the flexibility to change anytime.
$ 129 per user/mth
Reliable IT, professionally managed. For businesses that want a secure, monitored environment with support on tap.
Most Popular Plan
$ 149 per user/mth
Unlimited support plus the full security suite. Everything in Silver, with no caps on support and a serious security uplift — for just $20 more per user.
$ 199 per user/mth
24/7 coverage and compliance-ready security. Everything in Gold, with round-the-clock support and the visibility your board, auditors and insurers ask for.
All plans are priced per user, per month.
| Inclusion | Silver $129 | Gold $149 | Platinum $199 |
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| Remote support | 3 hours/month | Unlimited | Unlimited 24/7 |
| Onsite support | Billable | Unlimited | Unlimited 24/7 |
| After-hours support | Billable | Billable | Included |
| Support hours | Mon-Fri [8:00 - 5:00] | Mon-Fri [8:00 - 5:00] | 24/7 |
| Staff onboarding + offboarding | 
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| Microsoft 365 administration |
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| 24/7 monitoring + alerts |
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| Patching + maintenance Windows and application updates are tested and applied automatically on a schedule, so known security holes get closed without anyone having to remember. |
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| Endpoint protection (EDR) Next generation security software on every computer. Rather than just matching known viruses, it watches for suspicious behaviour and can isolate an infected machine from your network. |
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| Advanced email security Filtering that sits in front of your mailboxes and blocks spam, phishing, malicious attachments and links before they reach anyone’s inbox. Also catches impersonation attempts. |
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| Microsoft 365 backup A separate, independent copy of your email, files, SharePoint and Teams data. Microsoft doesn’t back this up for you. |
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| Domain Name & DNS Management |
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| Managed email signatures Signatures are applied centrally as mail leaves your organisation, so everyone’s is consistent and correct, including on phones and tablets. |
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| Monthly reporting | 
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| Managed SIEM — 24/7 threat detection Security logs from across your environment are collected and analysed continuously to spot attacks in progress. SIEM stands for security information and event management. |
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| Microsoft 365 identity protection Watches your Microsoft 365 accounts for signs of compromise, such as logins from unusual locations or mail rules quietly forwarding your email elsewhere. |
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| Security awareness training |
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| Business password manager |
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| Web content filtering Blocks access to malicious and inappropriate websites at the network level, including sites used in phishing and ransomware attacks. |
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| Continuous vulnerability scanning Ongoing scanning of your systems for known weaknesses and misconfigurations, with the findings prioritised and fixed as part of your plan. |
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| Essential Eight compliance reporting Reporting against the Australian Cyber Security Centre’s Essential Eight framework, showing your current maturity level and where the gaps are. |
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| Strategic review / vCIO Scheduled sessions with a senior advisor to plan your IT roadmap, budget and risks. A virtual chief information officer, without the salary. |
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Annual | Quarterly |
All prices per user per month, ex GST. Minimum 10 users applies.
| Priority | Description | Silver | Gold | Platinum |
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| P1 — Critical | Total outage or major business impact | 60 min | 30 min | 15 min |
| P2 — High | Significant issue affecting multiple users | 2 hrs | 1 hrs | 30 min |
| P3 — Medium | Single user or non-critical system | 4 hrs | 2 hrs | 1 hrs |
| P4 — Low | Minor issue, workaround available | 8 hrs | 4 hrs | 2 hrs |
First-response targets during support hours.
A user is one team member with a managed device and Microsoft 365 account. Your monthly cost scales with headcount — add staff, the price adjusts; someone leaves, it comes down. No surprise invoices, no hourly billing anxiety, no debating whether a ticket is “in scope.”
Every plan is backed by a security-first stack of enterprise-grade tools — managed detection and response, advanced email security, automated patching and Microsoft 365 backup — the same class of protection used by businesses worldwide, managed for you by our team.
To keep your monthly fee predictable, these are quoted separately:
FAQs
Klearnet plans are $129 (Silver), $149 (Gold) and $199 (Platinum) per user per month, ex GST. Most Australian MSPs charge $100–$200 per user for equivalent coverage — but many won’t publish their pricing at all.
Silver covers the managed essentials — monitoring, endpoint protection, patching and three hours of remote support each month. Gold removes the support caps and adds the full security suite, including managed SIEM and security awareness training. Platinum extends coverage to 24/7 with compliance reporting and quarterly vCIO strategy sessions.
Gold includes everything in Silver with no caps on support and a serious security uplift. Because the security tooling is deployed across our whole client base, we can offer unlimited business-hours support and the full suite for just $20 more per user.
A user is one team member with a managed device and Microsoft 365 account. Your monthly cost scales with headcount — add staff, the price adjusts; someone leaves, it comes down.
We price per person/user because that’s who we’re protecting and serving, not the device they happen to be using. One person might work across a laptop, phone and tablet. Pricing per person means you’re fully covered no matter how many devices you are using.
A minimum of 10 users applies across all plans. There are no hidden fees, and you keep the flexibility to change your plan anytime.
Servers are managed and priced per server, in addition to your per-user plan. We’ll include them in your quote so the total is clear before you commit.
Yes. Plans are designed to scale with you — you can move between Silver, Gold and Platinum as your needs change, with pricing that adjusts from the next billing cycle.
Yes. Platinum includes Essential Eight compliance reporting and cyber insurance readiness documentation — the visibility your board, auditors and insurers ask for.
Book a 15-minute call or talk to a specialist. Onboarding is a one-off setup covering your security baseline, documentation and agent deployment.
Your IT Solutions
Tell us about your environment and we’ll recommend the right tier — no pressure, no sales pitch.
