ICT Support

ICT Support

System downtime, viruses, spyware, losses of productivity…. Are the computer systems you rely upon to run your business not working consistently and as expected? These distractions are unnecessary, time consuming and very expensive.

Proactive, Flexible, Affordable, Managed

At Klearnet Solutions, we understand this. We also know that businesses are constantly challenged by the task of managing the demands of business growth while coping with continuous technology challenges.

Our focus is to keep your IT systems operational, available and secure so that you can focus on the everyday demands of expanding your business, managing costs and increasing revenues. We’re here to help you realize the productivity gains and ROI you have been expecting from your computer systems all along.

This Service Level Agreement from Klearnet Solutions consists of various service level offerings that provide affordable proactive IT management and support. Utilizing our unique framework for providing managed IT services, Klearnet Solutions provides a range of proactive services designed to optimize your technology investment and maximize the productivity of your people and business.

It’s not just about monitoring, that just lets you know something is wrong.

And it’s not just about remote access to your systems to troubleshoot issues.

It’s about a proactive preventative approach to IT systems management

This is possible through the use of a series of “Best Practices” that we have developed over years of collective experience.

Best practices for tasks such as:
  • MOE Administration
  • Spyware Protection and Removal
  • Virus Protection
  • Disk Drive Analysis
  • Security Patch Management
  • System Auditing
  • Backup and Disaster Recovery
  • User Policy Enforcement

Best practices that are embodied in an automated state-of-the-art infrastructure that gives you immediate response time, ac¬cess to resources and proactive solutions.

Our technology expertise becomes your competitive advantage.

DID YOU KNOW?

20 million person days per year are lost due to
technology failures
A cost that few Businesses can afford. Any business
supported by technology should consider both direct
& indirect costs.

ICT Support

Businesses are often shorthanded when it comes to fully leveraging technology, and are often frustrated because their IT staff is spending too much time simply keeping their IT systems up and running. They would prefer to be using their resources to perform more strategic tasks which can have a greater impact on their business rather than simply reacting to problems.”

By maximizing the benefits of technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently and without fail.

As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business.

Consistency creates reliability which results in predictable costs. How many times have you received a bill that you couldn’t understand or begin to determine if it was justified?

Consistency is the cornerstone of our Service Level Agreement

Features

  • Site Assessment and Inventory
  • Proactive Service
  • Management and Status Reporting
  • Best Practice Driven
  • Automated and Reliable

We keep you informed by providing regular communication and executive reports covering the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes.

Service Level Agreement

Benefits
  • Reliability
  • Security
  • Consistency
  • Productivity Gains
  • Cost Management and Control
  • Performance
  • Managed Expansion and Growth

Our goal is to serve as your technology partner with a focus on providing solutions. By using a consultative approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs

Klearnet Solutions provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable price. Klearnet Solutions uses advanced processes, tools and methodologies, to deliver superior services that match your needs. You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. We will help you turn your data networks into an effective, efficient component of your growing business.